Store Policy
Customer Care
Equestrian Rose Ltd regards every person who contacts them, for any reason, to be a valued customer. We are committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible. We are committed to providing excellent customer service and aim to reach all expectations. Business will be completed in a timely manner appropriate with free P&P on all orders over £75, and we will treat all of our customers with honesty and integrity. Feedback will be listened to, and we will make changes where appropriate. We aim to respond to all enquiries and complaints within one working day. All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.
Privacy & Safety
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Wholesale Inquiries
Equestrian Rose Ltd Apparel is the new and exciting logo that you will see on everyone. We offer exciting prices on our wholesale items, so please get in touch!
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments